Pieces are handcrafted using fine leathers, suede, and calfskin, often finished with hand embroidery. Construction and finishing take place in the brand's ateliers in Shanghai and Paris.

Yes. Bing Xu offers a limited-edition custom service, including bespoke jewelled buckles, personalised gemstones and materials, and made-to-order embroidery motifs. Custom pieces are available exclusively through the brand's official channels.

Bing Xu sells only through its official website and authorised retail partners, and maintains an anti-counterfeiting system to protect product authenticity. If you have any doubt about an item's provenance, contact us directly before purchasing.

Fit varies by style — please refer to the size guide on each product page. If you're unsure between two sizes or have specific fit questions, email contact@bingxu.co.uk before ordering, particularly for made-to-order pieces which cannot be resized after production.

Email contact@bingxu.co.uk for any enquiry, or follow @bingxu_collection https://www.instagram.com/bingxu_collection/ on Instagram for the latest updates.

Standard (non-custom) items can be returned within 14 days of delivery for a refund, or within 30 days for store credit or exchange. Items must be unworn, undamaged, and returned in their original packaging with all tags and dust bags included, along with proof of purchase.

Custom, made-to-order, monogrammed, and bespoke items are final sale and cannot be returned or exchanged, except in the case of a manufacturing defect.

Email contact@bingxu.co.uk with your order number and reason for return. We'll issue a return authorisation with instructions. Once your item is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Faulty items — including custom orders — are covered regardless of the return window. We will repair, replace, or refund at our discretion, in line with your consumer rights under UK law.